Client Testimonials | Conferences and Events

Scottish Universities Customer Service Benchmarking (February 2019 to July 2019)

Results PDF

Aberlour Perinatal Befriending Service East Lothian Launch Event

“I just wanted to thank you very much for looking after us so well last night.

Please pass on my thanks to the rest of your team – cleaners, caterers and particularly, IT – who were so helpful.

We had a very successful evening, helped tremendously by such a great venue and welcoming team”.

Pippa Johnston - Director of Fundraising and Marketing - Aberlour

SE Scotland Scouting Association – AGM

“We were delighted with the venue and the support given by all your team members. The event ran very smoothly and we appreciate all your efforts”

Thank you for the warm welcome and efficient organisation provided by you and your team".

John. R. Bruce - Regional Secretary, South East Scotland Scouts.

Dream Challenges - Ride the Night Scotland

“I just wanted to say a Huge Thank you for everything. From when we first came to visit to last weekend, you have been nothing but helpful and supportive throughout the whole planning process. I’m sure you know as well as we do you never really know how a brand new event and location will plan out and its always slightly daunting working with a new team, however you were all so lovely and as I said so helpful and couldn’t do enough to help out. We had the most amazing experience and loved the event in Edinburgh.”

Rachel Smith - Dream Challenges

Conferences and Events Enquiries

If you have an Event/Conference enquiry, one of our team will contact you as soon as possible.

We aim to respond to all enquiries within one full working day of receipt.

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Conferences and Events Enquiries

Conferences and Events Team
0131 474 0000
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"QMU was the ideal integrated venue for 170 participants at our Weavers, Spinners and Dyers Summer school. Staff could not have been more helpful and were happy to make adjustments for our special requirements."

Doreen Marsh, Event Organiser Association of Guilds of Weavers, Spinners & Dyers

"We were extremely pleased with the service provided by the Conferences and Events team at QMU. The hard work, diligence and flexibility of the team assisted us in the successful broadcast of our live radio programme. Every stage of planning and preparing for the event was made easy by the professionalism and attention to detail of Liz and the team."

Richard French (Production Co-ordinator) BBC Radio 4 - Any Questions?

"As one of the organisers, the feedback I have received has all been very positive, with several people saying this has been 'the best one yet'. This is in no small measure a result of the support received from QMU staff."

John Moffat - East Lothian Council Animal Health & Welfare Development

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About the University

You said, we did...

You said, “The temperature in the conference room was stifling and it seemed to get hotter throughout the day” and “The temperature in the Room was very hot – we had to keep the door open, which was not ideal”.

In April 2019 we purchased and installed a new heating/cooling system in the conference room and this allows customers to adjust the room temperature themselves as and when required.

You said, we did...

You said, “Hard to see screens even with the shades pulled down”.

In April 2019 we purchased and installed anti-glare window screens and a grid lighting system in the conference room. These prevent sun shining on the audio visual screens and allow users to dim the lighting for a clearer view.

You said, we did...

You said, “Sound from the presentations sometimes hard to hear”.

In April 2019 we installed a new ceiling (with wave sound barrier effect) in the conference room to improve the overall acoustics in the space.

You said, we did...

You said, “The front whiteboard in the conference room could maybe have been a bit brighter/clearer as it was difficult for people to see some of the presentations”.

The audio visual equipment in the conference room was upgraded significantly in 2018 to include 3 state of the art interactive whiteboards and screens, which are larger and can be seen clearly from all angles of the room.

You said, we did...

You said, “A couple of the delegates mentioned that the directions to the room were rather sparse”.

We invested in new stand up moveable signage which can be used in addition to the static signage. This makes it much easier for delegates to find their way to the conference rooms.

You said, we did...

You said, “Not obvious where to go on arrival in campus carpark”.

We produced a revised parking permit that includes a campus map which shows all buildings and how to access them from the carpark and public transport drop off points.

You said, we did...

You said, “some staff and students were using the space that we had booked for catering”.

We installed a door (this space was previously open plan) to make the conference room/piano bar a more self contained private area.

You said, we did...

You said, “Whilst the food is of a high quality, it is not easy to understand what you are allowed and what you are not.”

We improved our catering display menus to make it clearer to those with special dietary requirements what they can and cannot eat.

You said, we did...

You said, “It was a shame the cafe was not open and we had no facilities for tea and coffee as the machines did not take coins. Other than that it was a great venue”.

We introduced a system that allows visitors to be provided with visitor cards onto which they can add funds to enable them to use the drink/snack machines on campus.

You said, we did...

You said, “The cards placed near the sandwiches could have listed all the contents in the meat sandwiches or veg sandwiches etc. and not that they were “veg” or “meat”.

We improved our catering display menus to detail all the sandwich fillers so that delegates are fully aware of the content of the sandwiches provided at their event.